General
Are your products made with natural ingredients?
Yes. Our products are formulated using carefully selected natural and naturally derived ingredients, chosen for their effectiveness and skin‑loving benefits.
Are your products suitable for sensitive skin?
Our formulations are designed to be gentle and suitable for most skin types, including sensitive skin. We always recommend patch testing before first use.
Are your products cruelty‑free?
Absolutely. We do not test on animals, and none of our ingredients are tested on animals.
Are your products vegan?
Many of our products are vegan. Where applicable, we clearly label products that contain no animal‑derived ingredients.
Do you use synthetic fragrances or harsh chemicals?
No. We avoid harsh chemicals such as parabens, sulfates, and synthetic fragrances, focusing instead on gentle, effective formulations.
Where are your products made?
Our products are responsibly made in small batches with a focus on quality, safety, and sustainability.
How should I store my products?
Store products in a cool, dry place away from direct sunlight to maintain freshness and effectiveness.
How long do your products last?
Each product includes a shelf life and “period after opening” symbol. Natural formulations may have a shorter lifespan due to fewer preservatives.
Is your packaging sustainable?
We are committed to reducing our environmental impact and use recyclable and minimal packaging wherever possible.
Can I use your products during pregnancy?
Many customers do, but we recommend consulting your healthcare professional and checking the ingredient list before use.
My beauty product arrived smashed/damaged or is leaking, what should I do?
We’re really sorry to hear your beauty product arrived damaged! While we take great care to pack these items securely, sometimes fragile items can get damaged in transit.
If this has happened to you, please take a photo (or short video) of the item as it arrived and contact our Customer Service team as soon as you can. We’ll do our best to sort things out quickly and make it right for you.