Privacy policy
GLAZENGLOW PTY LTD, trading as ReevaNaturals (ABN 78 690 790 893), is committed to protecting the privacy of visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
(1) Information we collect
(a) Information about your device and your use of this website, including your IP address, URL, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation.
(b) Information relating to transactions carried out between you and us through this website, including purchases of goods or services, preferences, messages, requests, and search activity, whether or not you register an account.
(c) Information you provide when registering with us, including your name, billing and delivery addresses, email address, telephone number, payment details, date of birth, gender, purchasing patterns, and password.
(d) Information you provide when subscribing to our website services, email notifications, or newsletters, including enquiries, preferences, and other information you choose to share.
(e) Any other information you choose to send to us.
(f) Information you provide to help us process your orders, respond to enquiries, conduct surveys, improve our website, or provide promotions and special offers where available. When placing an order online, please provide the information requested so we can process your order and communicate with you effectively.
(2) Cookies
Cookies are small data files sent by a web server to your browser and stored on your device. They allow the website to recognise your browser and remember certain information about your visit.
We may use both session cookies and persistent cookies on this website. Session cookies help us manage your browsing session and are deleted when you close your browser. Persistent cookies remain on your device until deleted or until they expire and may be used to recognise you when you return to our website.
Our advertisers and payment service providers may also use cookies. We may use cookies to improve website functionality, tailor content, and better understand user interests and browsing behaviour.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality and usability of this website.
(3) How we use your personal information
Personal information submitted through this website or collected while you use the website may be used for the purposes set out in this Privacy Policy or elsewhere on the website.
We may use your personal information to:
(a) administer the website;
(b) personalise and improve your browsing experience;
(c) enable you to use the services available on the website;
(d) supply goods or services purchased through the website;
(e) send statements, invoices, and collect payments;
(f) send non-marketing service communications;
(g) send email notifications you have specifically requested;
(h) send newsletters and marketing communications where you have agreed to receive them, and allow you to opt out at any time by contacting us at contactus@reevanaturals.com;
(i) provide third parties with aggregated statistical information that does not identify individual users; and
(j) respond to enquiries and complaints relating to the website.
Website payment transactions may be processed through third-party payment service providers, including PayPal and Shopify. We only share payment-related information to the extent reasonably necessary to process your payment and manage related enquiries or issues.
(4) Disclosure of personal information
We may disclose your personal information to our employees, officers, agents, suppliers, and subcontractors where reasonably necessary for the purposes described in this Privacy Policy.
We may also disclose your personal information:
(a) where required by law;
(b) in connection with actual or prospective legal proceedings;
(c) to establish, exercise, or defend our legal rights, including fraud prevention and credit risk reduction;
(d) to a purchaser or prospective purchaser of any business or asset that we are selling or considering selling; or
(e) where we reasonably believe disclosure is necessary to comply with a lawful request from a court or regulatory authority.
Except as set out in this Privacy Policy, we will not disclose your personal information to third parties.
(5) International data transfers
Information we collect may be stored, processed, and transferred in countries where we or our service providers operate. By using our website and providing your information, you acknowledge that your information may be transferred to countries that may have different data protection laws from those in your country of residence.
If you submit information for publication on our website, that information may be accessible over the internet worldwide. While we take reasonable steps to protect personal information, we cannot prevent unauthorised use or misuse by others once information is made publicly available online.
(6) Security of your personal information
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of information transmitted to or from this website.
You are responsible for keeping your account details and password confidential. We will not ask you for your password except when you log in to the website.
(7) Changes to this Privacy Policy
We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to review this page periodically to stay informed about any changes.
(8) Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
(9) Updating your information
Please let us know if the personal information we hold about you needs to be corrected or updated.
(10) Children
ReevaNaturals does not knowingly collect personal information online from children under the age of 16. If you are under 16, please do not provide personal information through this website. Parents or guardians may make purchases on behalf of children.
(11) Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at contactus@reevanaturals.com.